remote.it Help center

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  • Making a repeatable, persistent connection

    When you make connections using the web portal at https://remote.it, you may notice a couple things. The connections expire after about 8 hours Th...

  • Why does the address time out?

    Proxy connections, which are made when you connect using the web portal or the /device/connect API endpoint, are not permanent.   The Desktop app...

  • Support for two-factor authentication

    Google Authorization remote.it now offers two-factor authorization via direct support for Google authorization in: The web portal at https://remot...

  • Why didn't I receive account signup verification e-mail?

    One possible reason for this is that the e-mail wound up in your spam folder.  Check to be sure.   If you signed in with Google, but haven't create...

  • Oops, I cloned an SD card!

    If you clone an SD card after registering Services, in general you will have a problem.  The only exception to this is auto-registration which is d...

  • Creating a support ticket

    If you can't find the answer to your question here, please contact us using the support widget. The support widget can be found at the bottom of t...

  • Problems logging in to remote.it web portal?

    If you face any problem or error logging in, please try the following: Try using the private or incognito mode of your browser to log in.  This di...

  • Major release, remoteit Device Package 4.13

    The new major version 4.x update of the remoteit device package contains the following significant changes compared to earlier versions, e.g. 3.0.2...

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