remote.it Help center

Making a repeatable, persistent connection
When you make connections using the web portal at https://remote.it, you may notice a couple things. The connections expire after about 8 hours Th...
Why does the address time out?
Proxy connections, which are made when you connect using the web portal or the /device/connect API endpoint, are not permanent. The Desktop app...
Support for two-factor authentication
Google Authorization remote.it now offers two-factor authorization via direct support for Google authorization in: The web portal at https://remot...
Why didn't I receive account signup verification e-mail?
One possible reason for this is that the e-mail wound up in your spam folder. Check to be sure. If you signed in with Google, but haven't create...
Oops, I cloned an SD card!
If you clone an SD card after registering Services, in general you will have a problem. The only exception to this is auto-registration which is d...
Creating a support ticket
If you can't find the answer to your question here, please contact us using the support widget. The support widget can be found at the bottom of t...
Problems logging in to remote.it web portal?
If you face any problem or error logging in, please try the following: Try using the private or incognito mode of your browser to log in. This di...
Major release, remoteit Device Package 4.13
The new major version 4.x update of the remoteit device package contains the following significant changes compared to earlier versions, e.g. 3.0.2...

Didn’t find what you were looking for?

Use the blue Support Widget in the lower right corner to search for information or to contact us.