remote.it Help center
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Getting Started
Here, we show new users how to install remote.it on your device and securely connect to it.
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Features
Connections, Bulk Scripting, Sharing
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Use cases
Remote Console and File Transfer, Remote Desktop Control, Web Servers, Games, etc.
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Reference Section
Here's where you can find screen by screen descriptions of the Desktop application and other important features.
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FAQ
Frequently Asked Questions
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Debugging and support
Debugging tips to get you up and running.
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Mass Production Preparation
If you need to register a large number of devices, or prepare devices so they they will automatically register when the user plugs the device in and connects to the internet, look within.
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User Guide for Specific devices
This category includes procedures for devices with remote.it built-in, dedicated packages, and other unusual procedures.
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Announcements
Updates on releases, service status and occasional issues.
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How to access your Windows or Mac PC behind Starlink
Do you need to access your Windows or MacOS PC behind Starlink when you’re away from home? Enable remote connections through Remote Desktop (RDP) ...
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Making a repeatable, persistent connection
When you make connections using the web portal at https://remote.it, you may notice a couple things. The connections expire after about 8 hours (2...
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Why does the address time out?
Proxy connections, which are made when you connect using the web portal or the /device/connect API endpoint, are not permanent. The Desktop app...
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Why didn't I receive account signup verification e-mail?
One possible reason for this is that the e-mail wound up in your spam folder. Check to be sure. If you signed in with Google, but haven't create...
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Oops, I cloned an SD card!
If you clone an SD card after registering Services, in general you will have a problem. The only exception to this is auto-registration which is d...
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Creating a support ticket
If you can't find the answer to your question here, please contact us using the support widget. The support widget can be found at the bottom of t...
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Problems logging in to remote.it web portal?
If you face any problem or error logging in, please try the following: Try using the private or incognito mode of your browser to log in. This di...
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Problems installing the Remote.It Device Package
There are several ways to install and configure Remote.It Services using the Device Package. See symptoms and solutions for common problems. Your ...
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Installing Remote.It on your Synology NAS
Please visit the Remote.It downloads page and download the Device Package for Synology to your computer. Access the Synology NAS using the web ...
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New URLs for Scripting, Registration, and Products
As of May 18, 2022, the following features have been relocated to the "Legacy Remote.It web portal". These features will be selectively implement...
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Personal Accounts - What you need to know
remote.it offers a Personal account which is free - there is no monthly subscription fee. We encourage you to try remote.it to take advantage of...
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Desktop Application Release Notes
Version 3.17 - May 1, 2023 Includes CLI v3.0.33 and connectd v4.17.0 New New satellite subscription plan Improvements to highlight the active orga...
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