remote.it Help center
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Getting Started
Here, we show new users how to install remote.it on your device and securely connect to it.
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Features
Connections, Bulk Scripting, Sharing
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Use cases
Remote Console and File Transfer, Remote Desktop Control, Web Servers, Games, etc.
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Reference Section
Here's where you can find screen by screen descriptions of the Desktop application and other important features.
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FAQ
Frequently Asked Questions
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Debugging and support
Debugging tips to get you up and running.
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Mass Production Preparation
If you need to register a large number of devices, or prepare devices so they they will automatically register when the user plugs the device in and connects to the internet, look within.
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User Guide for Specific devices
This category includes procedures for devices with remote.it built-in, dedicated packages, and other unusual procedures.
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Announcements
Updates on releases, service status and occasional issues.
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Making a repeatable, persistent connection
When you make connections using the web portal at https://remote.it, you may notice a couple things. The connections expire after about 8 hours (2...
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Why does the address time out?
Proxy connections, which are made when you connect using the web portal or the /device/connect API endpoint, are not permanent. The Desktop app...
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Why didn't I receive account signup verification e-mail?
One possible reason for this is that the e-mail wound up in your spam folder. Check to be sure. If you signed in with Google, but haven't create...
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Oops, I cloned an SD card!
If you clone an SD card after registering Services, in general you will have a problem. The only exception to this is auto-registration which is d...
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Creating a support ticket
If you can't find the answer to your question here, please contact us using the support widget. The support widget can be found at the bottom of t...
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Problems logging in to remote.it web portal?
If you face any problem or error logging in, please try the following: Try using the private or incognito mode of your browser to log in. This di...
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Installing Remote.It on your Synology NAS
Please visit the Remote.It downloads page and download the Device Package for Synology to your computer. Access the Synology NAS using the web ...
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New URLs for Scripting, Registration, and Products
As of May 18, 2022, the following features have been relocated to the "Legacy Remote.It web portal". These features will be selectively implement...
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Personal Accounts - What you need to know
remote.it offers a Personal account which is free - there is no monthly subscription fee. We encourage you to try remote.it to take advantage of...
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Desktop Application Release Notes
Version 3.8.0 - June 06, 2022 Includes CLI 1.8.8 & connectd v4.14.0 New features Connection defaults setting page - allows setting of launch detai...
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