Debugging and support

Support overview

• Creating a support ticket
• Why Aren't My Services Online?
• remote.it community Forum is now open

Debugging the remote.it Desktop Application

• Debugging the remote.it Windows Desktop installation
• Debugging local Services installed using the remote.it Windows Desktop

Problems with connections

• My Service is online, but the connection failed!
• Understanding IP restriction and latching on proxy connections
• Troubleshooting ssh connections
• Debugging SSH connections
• ssh_exchange_identification: read: Connection reset by peer
• ssh: connect to host X port Y: Connection refused

See all 12 articles

Login issues

• Trouble logging in to the web portal?
• Passing passwords which contain special characters on the command line
• Login issue: "Not able to get user record - missing user"

Debugging the AWS AMI

• remote.it AWS AMI Installation issues
• remote.it AWS AMI sharing issues
• remote.it Backup & Restore Process
• How to Disable Invalid SSL Certificate Warning
• How to Disable SSH Host Verification

Using the remoteit package and remote.itPi SD card image

• Checking that everything is running properly (remoteit package)
• Installation issues with the remoteit package
• find.remote.it may not work with Microsoft Edge browser

Debugging services installed with connectd_installer

• What to Do When it Doesn't Work (connectd package)
• Keeping your services running (connectd package)
• Making sure that your connectd daemons are running
• Login fails with security certificate error
• "not detected" in the connectd_installer Application Column
• /etc/connectd/services/Connectdssh22.conf is not registered to this account

Legacy systems

• Migrate your Weaved services to remote.it today