Debugging and support

Support overview

• Oops, I cloned an SD card!
• Creating a support ticket
• Registering and configuring the remote.it preinstalled devices
• Why Aren't My Services Online?
• remote.it community Forum is now open

Login issues

• Problems logging in to remote.it web portal?
• Passing passwords which contain special characters on the command line
• Login issue: "Not able to get user record - missing user"

Problems with connections

• Understanding IP restriction and latching on proxy connections
• My Service is online, but the connection failed!
• Debugging SSH connections
• Common SSH error messages and solutions
• ssh_exchange_identification: Connection closed by remote host
• SSH errors when using PuTTY

See all 10 articles

Using the remoteit package and remote.itPi SD card image

• Problems installing the Remote.It Device Package
• Checking that everything is running properly (remoteit package)
• Installation issues with the remoteit package
• find.remote.it may not work with Microsoft Edge browser

Debugging services installed with connectd_installer

• Requesting information on the connectd package
• What to Do When it Doesn't Work (connectd package)
• Making sure that your connectd daemons are running
• Keeping your services running (connectd package)

Legacy systems

• Migrate your Weaved services to remote.it today