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  2. Debugging and support

Debugging and support

Debugging tips to get you up and running.

Support overview

  • Oops, I cloned an SD card!
  • Registering and configuring the remote.it preinstalled devices
  • Why Aren't My Services Online?
  • remote.it community Forum is now open

Login issues

  • Problems logging in to remote.it web portal?
  • Login issue: "Not able to get user record - missing user"

Problems with connections

  • Understanding IP restriction and latching on proxy connections
  • My Service is online, but the connection failed!
  • Debugging SSH connections
  • Common SSH error messages and solutions
  • ssh_exchange_identification: Connection closed by remote host
  • SSH errors when using PuTTY
See all 7 articles

Using the remoteit package and remote.itPi SD card image

  • Problems installing the Remote.It Device Package
  • Checking that everything is running properly (remoteit package)
  • Installation issues with the remoteit package
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