Debugging and support

Debugging the remote.it Desktop Application

• Debugging local Services installed using the remote.it Windows Desktop

Support overview

• Creating a support ticket
• remote.it community Forum is now open

Legacy systems

• Migrate your Weaved services to remote.it today

Using the remoteit package and remote.itPi SD card image

• Installation issues with the remoteit package
• find.remote.it may not work with Microsoft Edge browser

Login issues

• Login issue: "Not able to get user record - missing user"

Debugging services installed with connectd_installer

• What to Do When it Doesn't Work
• Making sure that your connectd daemons are running
• Login fails with security certificate error
• "not detected" in the Application Column
• /etc/connectd/services/Connectdssh22.conf is not registered to this account

Problems with connections

• CODE: 12 error in the remote.it Desktop Application
• Debugging SSH connections
• 403 connection not available
• ssh_exchange_identification: read: Connection reset by peer
• ssh: connect to host X port Y: Connection refused
• ssh: connect to host X port Y: Connection timed out

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