Debugging and support

Support overview

• Oops, I cloned an SD card!
• Creating a support ticket
• Why Aren't My Services Online?
• remote.it community Forum is now open

Login issues

• Problems logging in to remote.it web portal?
• Passing passwords which contain special characters on the command line
• Login issue: "Not able to get user record - missing user"

Problems with connections

• My Service is online, but the connection failed!
• Debugging SSH connections
• Troubleshooting ssh connections
• SSH errors when using PuTTY
• ssh_exchange_identification: read: Connection reset by peer
• ssh: connect to host X port Y: Connection refused

See all 13 articles

Debugging the remote.it Desktop Application

• Debugging the remote.it Windows Desktop installation
• Debugging local Services installed using the remote.it Windows Desktop

Using the remoteit package and remote.itPi SD card image

• Checking that everything is running properly (remoteit package)
• Installation issues with the remoteit package
• find.remote.it may not work with Microsoft Edge browser

Debugging services installed with connectd_installer

• Keeping your services running (connectd package)
• Making sure that your connectd daemons are running
• Login fails with security certificate error
• What to Do When it Doesn't Work (connectd package)
• "not detected" in the connectd_installer Application Column
• /etc/connectd/services/Connectdssh22.conf is not registered to this account

Legacy systems

• Migrate your Weaved services to remote.it today