remote.it for Axis - Get Started

Overview

This section describes installation, device and service registration and basic usage of remote.it for Axis devices.

This instruction is based on operations with the AXIS P1447-LE IP camera running on firmware 10.9.4 using the remote.it device package for Axis v4.14.1. If you are using a different firmware version or a different device, the actual contents and messages displayed may differ from those described in this instruction.

Helpful remote.it links

Once installation and registration are completed you may quickly expand to monitor an entire fleet of cameras and other remote.it enabled devices.


Axis Requirements

remote.it for Axis supports the following Axis devices that are compatible with ACAP platform.

Axis firmware

Architecture remote.it for Axis Remarks
 v9.80  mips
 armv7hf
 aarch64
 Available  * Some files will remain during uninstallation. Please contact us for details.
 v10.12

 armv7hf
 aarch64

 Available  * Some files will remain during uninstallation. Please contact us for details.
 v11.2  armv7hf
 aarch64
 N/A  * Not supported at this time. Will be supported in the future.


* Firmware version 11.2 or higher is not supported at this time. Will be supported in the future.


Known issues

remote.it for Axis version 4.17.6 has the following known issues.

  • Due to an issue that depends on the firmware specification, some files will remain during application uninstallation.

  • In Apps menu in the Web UI of the Axis device, the state is not properly reflected in the toggle that indicates that remote.it is starting. (This will be fixed in a future version.)
  • Updating the device firmware will not keep remote.it installed. Please uninstall remote.it before updating the device firmware and reinstall remote.it. (This will be fixed in a future version.)

 

Fixed issues in v4.17.6

remote.it for Axis version 4.17.6 has the following fixed issues.

  • Fixed an issue that the result of service adding/deletion is not reflected and does not go online automatically.

 

Fixed issues in v4.14.5

remote.it for Axis version 4.14.5 has the following fixed issues.

  • Resolved an issue where the Web UI would take more than 10 minutes to display when the camera did not have an Internet connection.

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