Select your account avatar, then "Settings...Application...Advanced...Show Support Files".
This will open two folders (which ones depends on your OS). Supply these log files to Tech Support when requested.
If you can't open the Desktop application or log in
Please enter %APPDATA% into your explorer toolbar.
This will take you to:
Navigate up one level, then down to:
Find the latest "combined.log" and "error.log" files and attach them to an e-mail to firstname.lastname@example.org.
User Account Type
If you install remote.It Desktop into a user account which does not have Administrator privileges, then the user will have to log in before the Remote.It Service will activate.