Glossary of Terms

The below terms are commonly used in and can help you understand and use the systems.





Software or a program running on a device to which you make a connection.

RealVNC Server
Remote Desktop Server
Router Admin Panel
Minecraft or other games

Connection Settings

When making a connection from one device to another, there are configurations which set the behavior for a connection. 

Connection Name:

A friendly name that you can set to distinguish a connection from another

Peer to Peer
Peer to peer with proxy failover
Local Port:
Assigned port once the connection is established

When using the desktop, CLI or mobile applications, it will reconnect automatically when the initiator device attempts to use the connection again after the idle time is exceeded.

Initiator Device

The local computer that has installed. Connections are outbound.
Windows PC

License is free for up to 5 non-commercial devices. A license and subscription authorizes the user to connect and run scripts for more than 5 devices. 

When a user doesn't have an active professional or enterprise license, connection and scripting access is limited to the first 5 devices by create date.


A grouping of users who can have access to devices which belong to organization. 

The user who creates the organization will be the owner and all of their devices will automatically transfer to the organization. The owner can add users to the organization making them members. The owner is also responsible for licensing of users in the organization
Admins can modify organization devices. For example, delete or transfer organization devices, add/remove/update services of an organization's devices
Members can view devices, connect to all services and run scripts against any organization device.

Organization Member

Users who have been added to an organization (admins and members). The owner of the organization is responsible for licensing the organization's users by purchasing seats.

Licensed: The owner has assigned a seat license to the user and the user has full access to the organization's devices/services

Unlicensed: The owner has not assigned a seat license to the user and the user will only have access to the first 5 devices (by create date) of the organization.

Peer to peer connection

A connection to a target device that is initiated from your computer. Click here for more on connection types

Peer to peer with proxy failover

A connection which attempts to use the peer to peer connection method first and if unavailable will rollover to using a proxy connection. Click here for more on connection types

Proxy connection

A connection to a target device that is initiated from our servers and remaps the port. Click here for more on connection types


The process of adding a device and/or services to the system.

Reverse proxy connection

A type of Service, used only to connect to web servers, which does not remap the port


A configuration registered on the target device which you will use to access remote applications. The target device can have many services. There is a bulk service created by default and does not require entry of any service attributes. The bulk service provides the basis for a target device and enables scripting functionality.
Attributes of a service:
  • Application Type: The application mapped to this service i.e. SSH, VNC, RDP, HTTP/S
  • Port: The port on the target device which the application is listening
  • Service host address: Local network IP address or fully qualified domain name to host this service
  • Enabled: Whether or not the service is available for connections. You may want to disable this and enable it only when needed if you are concerned with bandwidth like on a cellular internet connection
  • Status: This is online/offline status of the service.

Service Agent

The daemon which is associated with the target device service which enables connections.


The feature which allows you to run a script on any number of target devices. This uses interpreted languages such as bash, Python, Ruby, Node, etc., assuming you have the interpreter installed on your system. This feature is only available via the portal For more on this feature, visit the scripting articles
Fetching device information for a group of devices
Updating devices deployed in the field

Target Device

The remote computer or VM you want to connect to and/or run scripts against with installed. Connections are inbound.
Raspberry Pi
Windows Server


A person with a account. They may create devices/services and perform functions against their own devices such as connection, sharing, and script execution.


Other common technology terms you may find throughout this support site




Secure Socket shell is a network protocol and set of tools that provides secure terminal access to the command line over a network, usually the internet. It can be used to manage and execute commands running on a remote computer.


Virtual Private Network is a way to bridge communication between two or more private networks, usually over the internet.

Port Forwarding, Port Forward

Port Forwarding is an application of network address translation (NAT) that redirects requests from one address (public IP) and port to another address (private IP) and port. This is typically done on routers to allow access to private resources over a public address.

Network Address Translation (NAT)

NAT is a method of mapping a private IP address space to a single public IP address due to the fact that there is a limited number of available public IPs in IPv4. NAT can be done at individual home routers or at the entire ISP level.


A router is a networking device that forwards data packets between networks. Typically in a home environment it is the device that is doing port forwarding and network address translation to communication into a private network.

External/Open Port

Open port is used to mean a TCP or UDP port number that is configured to accept packets. In contrast, a port which rejects connections or ignores all packets directed at it is called a closed port. Having an open port still requires an application to be listening for traffic on a port for communication to be successful. Port scanning software is commonly used to find out which ports are opened and can be potentially exploited.
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