Important: Password Reset Required Starting August 4th, 2020


Resetting your password will be required starting August 4th, 2020 System Update will occur at 3 PM PDT / 22:00 UTC 

In preparation for enabling Multi Factor Authentication (MFA) it's necessary to update the authentication system. These changes will allow for a more secure login.  However, to make these changes, all users must reset account passwords. 



To reset your password on August 4th, select "Forgot Your Password" to trigger a reset and a validation code will be e-mailed to you to confirm your account. This reset will initially only be required for users of the website portal but will eventually be required on our other applications (desktop, remote.itPi, and mobile) as well. 

Once the password is reset it will affect ANY login attempt to using a password (api, installer, desktop, portal etc).  However it will not affect or change your authhash.  This means systems that are currently signed in, or any calls made with the authhash will be unaffected.  Initially the reset will only be required when accessing the Web Portal.


These changes will take affect on August 4th, 2020 at 3PM PDT / 22:00 UTC.


NOTE: MFA will not be enabled on August 4th.  MFA will be enabled at
a later date.
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