Registering and configuring the remote.it preinstalled devices

Section: Support overview Updated: December 07, 2021 01:25

Install remote.it Desktop App and Create Account

The user will need to have the remote.it desktop application installed on a personal device. The desktop application will be used to retrieve the license, assign or modify services on target devices and make connections to those target services. There are distributions for Windows, Mac, and Linux.

Download - remote.it Desktop Applications

From the above link to download and install desktop application for your PC's distribution, double-click the installer file to install the application. Please refer to the instructions here.

A remote.it account can be created from the desktop application or web portal if the user does not already have one. If you want to know more about how to create your remote.it account, please refer to the instructions here.

Register the remote.it preinstalled device

Registering with a license key

Retrieve remote.it license key

The user will need to retrieve their remote.it license from the Desktop Application, click "...More", then click on "Licensing". Then copy the License Key.

Register the remote.it preinstalled device

Please refer to your manufacturer's instructions on where to enter the license key on your device.

Their instructions will likely have information about how to get your device online by joining your wifi network or plugging in an ethernet cable and then using a web browser go to an admin page for the device.

Once this is complete, go back to your remote.it desktop application and navigate to "Devices". You may have to refresh the application by clicking the circular arrow buttons to the right of your profile picture in the upper left hand corner.

Registering with a claim code

Retrieve remote.it claim code

Please refer to your manufacturer's instructions on where to retrieve the claim code on your device.

The claim code is valid for 24 hours. Please register your device as soon as possible after retrieving the claim code.

Register the remote.it preinstalled device

Enter the retrieved claim code into the desktop application to register the device.
Once this is complete, go back to your remote.it desktop application and navigate to "Devices". You may have to refresh the application by clicking the circular arrow buttons to the right of your profile picture in the upper left hand corner.

Setup your remote.it enabled device

You will now define the target services/ports for connections. For example SSH, HTTP, VNC, etc.

The device itself must be online to set up any services. The services you define in remote.it need to be set up and running on the device. For example if you set up VNC in remote.it, but do not have it running, it will not be reachable by remote.it.

Click on the device to see its details and click the + in the Services panel to add a new service.

Select the appropriate service type. Then provide a name, port, and service host address (Defaults are provided for most services). Only override default ports if you have assigned a different port for this service on your device.

Click save. You will now see the new service.

Repeat this process until you have all the services you want available via remote.it.

Some examples of services you may want to set up with your device:
LAN Sharing

Jump Box (Network Services)

Connect

Once you configure your services, you are ready to connect.

Simply click on the service name and then on the "Add to Network" button. The Desktop application will provide the information to use for your connection.

By default connections are set to peer to peer with a proxy failover. Click here to learn more.

Additional Features

remoteit Desktop - Overview and Features

Manage Access

Bulk Scripting