|Link to AMI won’t work||AWS Account not set up||Make an AWS account|
|Jump box doesn’t register (no error)||Invalid access/secret key or path||
Make sure that parameter store keys are entered correctly and have the right path (/remoteit). Paste to a text file first so confirm key and secret.
|Jump box doesn’t register to your account (no error)||Wrong account values in parameter store keys (e.g. from someone else’s account). It will register to the other person’s account.||
Terminate the instance.
Ask other person to delete the device from their list of devices in remote.it.
Try it again with your correct access/secret key.
|ARM instance chosen instead of AMD||Terminate the instance and start over with the correct type.|
|Jump box doesn’t register to your account (no error)||
Instance profile and policy are not set up correctly or attached to the instance
a) If profile/policy are not correct (following documentation), then fix.
b) If instance profile is not attached to the instance, you have to terminate this instance and start a new instance, attaching the profile.
|Device does not appear in remote.it Desktop application||Desktop application does not update list automatically.||If you've just added a new device, you should click on the refresh icon of your "Devices" page to update the list.|
|TODO: add symptom||remote.it requires a public IP address with an internet gateway in order to function.||Select a public Subnet. Please review the instructions here.|