| Symptom | Root cause | Fix/workaround |
|---|---|---|
| Link to AMI won’t work | AWS Account not set up | Make an AWS account |
| Jump box doesn’t register (no error) | Invalid access/secret key or path |
Make sure that parameter store keys are entered correctly and have the right path (/remoteit). Paste to a text file first so confirm key and secret. Follow documentation |
| Jump box doesn’t register to your account (no error) | Wrong account values in parameter store keys (e.g. from someone else’s account). It will register to the other person’s account. |
Terminate the instance. Ask other person to delete the device from their list of devices in remote.it. Try it again with your correct access/secret key. |
| ARM instance chosen instead of AMD | Terminate the instance and start over with the correct type. | |
| Jump box doesn’t register to your account (no error) |
Instance profile and policy are not set up correctly or attached to the instance |
a) If profile/policy are not correct (following documentation), then fix. b) If instance profile is not attached to the instance, you have to terminate this instance and start a new instance, attaching the profile. |
| Device does not appear in remote.it Desktop application | Desktop application does not update list automatically. | If you've just added a new device, you should click on the refresh icon of your "Devices" page to update the list. |
| TODO: add symptom | remote.it requires a public IP address with an internet gateway in order to function. | Select a public Subnet. Please review the instructions here. |