Debugging the remote.it Windows Desktop installation

To debug installation and configuration issues with the Windows Desktop application, open an Administrator Command Prompt as shown:

 

(1) Type "cmd" (without the quotes) into the Windows "search/run" field:

 

 

(2) Click on "Run as Administrator".

 

Click "Yes" on the "User Account Control" dialog that appears.

 

You'll now see an Administrator Command prompt:

 

 

Type in:

 

cd "\program files\remoteit-bin"
dir

You should see:

 

 

Type in:

remoteit status

If you have some services configured, you'll see:

 

C:\Program Files\remoteit-bin>remoteit status
∘ Fetching status

Username: username@email.com

Device:
UID | State | Details | Address | Started Time | PID
--------------------------------------------------------------------------------------------------------------------------------------------------------
80:00:00:00:01:08:32:11 | connected | | 127.0.0.1:65535 | 2020-10-13T21:32:09Z | 21172

Services:
UID | State | Details | Address | Started Time | PID | Disabled
--------------------------------------------------------------------------------------------------------------------------------------------------------------------
80:00:00:00:01:08:32:12 | connected | | 127.0.0.1:445 | 2020-10-13T21:32:12Z | 19680 | false
80:00:00:00:01:08:32:14 | connected | | 127.0.0.1:3389 | 2020-10-13T21:32:16Z | 22032 | false
80:00:00:00:01:08:32:15 | connected | | 127.0.0.1:29999 | 2020-10-13T21:32:20Z | 29104 | false

Connections:
UID | State | Details | Address | Started Time | PID | Disabled | Retry | P2P | Failover
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
80:00:00:05:3A:00:4B:F0 | connected | | 127.0.0.1:33000 | 2020-10-06T20:30:06Z | 19628 | false | true | false | true

C:\Program Files\remoteit-bin>

 

If you are having any trouble at this point, please type in:

 

remoteit agent install
remoteit agent start

 

Please send the results of these commands to support@remote.it if you do not receive a message indicating that the service has started successfully.

 

 

 

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