Note
The remote.it CLI is a complex piece of software and works on a wide array of operating systems which means that there are a lot of variables that could potentially cause issues. In order to troubleshoot these issues, please review the following information.
Request Support
sudo remoteit support
This will send a remote.it support request with a dump of your system information so our support team can help you troubleshoot your issues.
You can also email us at support@remote.it.
General Troubleshooting
# Get information about the current system:
sudo remoteit info
# Get current process status
sudo remoteit status
# Get the status of the system service
sudo remoteit system status
Windows
First shut down the system Service:
remoteit.exe system stop
Then, remove any errant processes that may not have been cleaned up properly:
taskkill /IM "remoteit.exe" /F
taskkill /IM "connectd.exe" /F
taskkill /IM "demuxer.exe" /F
Then restart the Service and check its status:
remoteit.exe system start
remoteit.exe status
Mac/Linux
Start by making sure the system Service is shut down:
sudo remoteit system stop
Kill any errant processes:
killall -9 remoteit
killall -9 connectd
killall -9 demuxer
Then try to start the Service again and check:
sudo remoteit system start
sudo remoteit status
Linux
View SystemD Service logs:
journalctl -f -u it.remote.cli.service