Troubleshooting

Note

The remote.it CLI is a complex piece of software and works on a wide array of operating systems which means that there are a lot of variables that could potentially cause issues. In order to troubleshoot these issues, please review the following information.

 

Request Support

sudo remoteit support

This will send a remote.it support request with a dump of your system information so our support team can help you troubleshoot your issues.

You can also email us at support@remote.it.

 

General Troubleshooting

# Get information about the current system:
sudo remoteit info

# Get current process status
sudo remoteit status

# Get the status of the system service
sudo remoteit system status
 

Windows

First shut down the system Service:

remoteit.exe system stop

Then, remove any errant processes that may not have been cleaned up properly:

taskkill /IM "remoteit.exe" /F
taskkill /IM "connectd.exe" /F
taskkill /IM "demuxer.exe" /F

Then restart the Service and check its status:

remoteit.exe system start
remoteit.exe status
 

Mac/Linux

Start by making sure the system Service is shut down:

sudo remoteit system stop

Kill any errant processes:

killall -9 remoteit
killall -9 connectd
killall -9 demuxer

Then try to start the Service again and check:

sudo remoteit system start
sudo remoteit status
 

Linux

View SystemD Service logs:

journalctl -f -u it.remote.cli.service
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