Notifications and Logs


The Legacy web portal ( is an interface to make connections with

This portal is being maintained to provide continued support for Remote.It's long time customers while we transition to using the new web portal at

In this article, we will be going over:

  1. Online/offline Notification
  2. Logs


1. Online/offline Notifications

Notifications send you an e-mail when one of your devices goes offline or comes online. This makes it easy to determine when you need to resolve a power or network issue at your device's location.

Enabling or disabling Notifications

To enable Notifications, click on the small arrow next to your user name at the upper left of the web portal:


Next, click on "Account":



Scroll down until you find the "Notifications" switches. By default, Notifications are disabled.


Click on the slider controls on the right hand side to enable or disable notifications. You can choose to enable or disable notifications for devices which you own, as well as devices which were shared to you from a different account.

Notification latency

  • Online notifications will be sent almost immediately.

  • Offline notifications will be sent almost immediately, if the system was shutdown or rebooted using specific "shutdown" or "reboot" commands. Using command line options to stop and start the connectd daemons directly will also send notifications immediately.

  • If the reason for your device going offline is an unexpected interruption of power or internet connection, it may take up to 15 minutes to receive the offline notification.
  • If the power or internet connection is interrupted and restored before roughly ten minutes has passed, you may not get any notifications at all.

2. Logs

The Logs feature keeps a record of events such as online/offline notifications.

Click on the "Logs" menu entry on the left side:


You will see a display of events in reverse chronological order.

The date and time that the event occurred will be shown, along with a message explaining what the event was.


You'll have to click on the "two arrows" icon to update the logs view. New events will not automatically display. The date shows the last time the display was updated.


To download a comma separated variable (CSV) file containing all log events, which can be opened in most popular spreadsheet programs, click on the icon indicated below.


End of Section

You've reached the end of the section "Using the Web Portal".

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