If you're having any problems getting Minecraft to work well with remote.it, please read this article for some hints.
Before You Send in a Support Ticket
Attach the following files from your Minecraft Java server installation folder:
- The command used to launch Minecraft
- The server.properties file
- The logs\latest.log file.
Make a peer to peer connection to the Minecraft Remote.It Service.
- Get the connection logs and attach them to the ticket as well.
Screenshots of errors in the Minecraft window can be helpful.
Check your PC and network
To get the best results from Minecraft, you need to make sure that your computer and network meet Minecraft's minimum specifications.
Note that your internet connection speed is important, especially if you are hosting a server. Our experiences suggest that if your internet upload speed is insufficient at the server location, that your friends will be able to connect to your server, but are likely to get disconnected shortly thereafter.
You can use the speedtest.net web site to check your internet connection speeds.
Configuring Minecraft to work better at lower speeds
If your PC or network doesn't quite meet Minecraft's requirements, we've found that adjusting the following parameters can help, although there may be an impact on your game playing experience. The suggested values are not hard and fast rules. You may get acceptable results with higher or lower settings, or you may not be able to host a Minecraft server effectively if your PC or network performance is too low.
Edit the server.properties file, then restart the Minecraft server.
- Set max-players to 5 (default is 20)
- Set view-distance to 5 (default is 10)
If you are hosting Minecraft on a Windows or Mac PC, you'll need to install the remote.it Desktop application. Once you've done this, add a TCP Service on port 25565 to connect to your Minecraft server.
If you still face any issues
If you are having difficulty maintaining a connection while playing Minecraft, please send an e-mail with the following info:
a) What is your Minecraft server startup command?
b) What error, timeout, or disconnect messages do you get on the server console when the disconnects occur?
c) Does the server ever crash?
d) Do you have to restart the remoteit connection to reconnect, or not?
e) Can you please attach your server.properties file?
f) When multiple players are on, does everyone disconnect at once, or sometimes does only one person drop?
g) which java version do you have? Run:C:\minecraft>"\program files\java\jdk-13.0.1\bin\java.exe" -version
java version "13.0.1" 2019-10-15
Java(TM) SE Runtime Environment (build 13.0.1+9)
Java HotSpot(TM) 64-Bit Server VM (build 13.0.1+9, mixed mode, sharing)C:\minecraft>(substitute the correct path to java.exe)
h) Your PC specs (CPU speed and RAM)
i) Results of a internet speed test at https://speedtest.net or equivalent.
End of Section
You've reached the end of the section "Debugging issues with remoteit and Minecraft".